Frequently Asked Questions
Everything you need to know about your Brandon Maxwell experience.
What is your return policy for ready-to-wear items?
We offer complimentary returns on all full-price items within 14 days of delivery, provided they are unworn, unaltered, and have all original tags attached.
Do you offer international shipping?
Yes, Brandon Maxwell ships to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide. Our silhouettes often follow standard US sizing, but for specific measurements, you can contact our concierge team.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed immediately to ensure timely delivery. We are unable to make changes or cancellations, but you may initiate a return once the item arrives.
How do I care for my Brandon Maxwell garments?
To maintain the integrity of our luxury fabrics, we recommend professional dry cleaning for most items. Please refer to the specific care label located inside each garment.
Are pre-order items charged immediately?
Yes, payment for pre-order items is collected at the time of purchase to secure your selection from the upcoming collection.